Once you have placed a fault call to our customer helpdesk and all details have been logged you will be transferred to one of our engineers in the Technical Assistance Centre (TAC).

Our support team will first attempt to resolve your problem over the telephone or via remote desktop support (RDS) (if this is part of your contract). If a resolution is not possible the support team will diagnose the fault to enable the call to be escalated to a site visit. The support team will order any parts likely to be needed to resolve the problem or order any loan equipment for the visiting engineer to take if the faulty equipment cannot be repaired on your site.