Remote desktop support

Remote Desktop Support can cover the whole scope of your networking domain or just a single PC or server. It can be used proactively to prevent faults escalating from minor glitches to major events. The RDS service enables our support team to take control, monitor, update and health check your systems remotely. RDS can do as little or as much as you require. We believe if you install RDS it gives you the comfort of having your own IT department at hand. If you develop any errors or suspect a problem then by notifying our support team we can within minutes advise you or issue the correct response. The RDS service works best in combination with today's low cost Internet access. Due to Internet connectivity falling in prices products like ADSL and lease lines enable our  team to remotely connect to your network fast.

By installing a firewall gateway to your ISP we can create a secure Virtual Private Network (VPN) into your network from our support centre. Once a VPN is created, this enables our support team to connect to the troublesome equipment. RDS performs at its best with a firewall installed with fast Internet access but in some cases this may not be either practical or possible. In these situations the service can be run from a dedicated remote access connection into your network.

We install terminal applications to monitor and control your IT systems and if you necessitate we can be on hand to perform system checks or administrative tasks. This may be service pack updates, Anti-virus definition updates, back-up job completion checks, warning of low disk space etc or adding and deleting users, changing e-mail addresses, etc. Using network management applications we can monitor business critical equipment. In the event of a network outage or a server failure we can be alerted to the problem and contact you to the situation.